Confirm the payment was delivered to the correct decoder account and package, keep the decoder powered on with signal, then use the provider’s official refresh or reconnection step.
A successful payment cannot restore channels if the IUC is wrong, the decoder has no signal, the package is different from expected or the provider account still needs refresh.
The essentials
- IUC, smartcard or decoder number.
- Provider and exact bouquet or package.
- PayTavo delivery state and provider account balance.
- Decoder power, signal and displayed error code.
What to check first
Start with the evidence already in front of you. A precise account, meter, product or safety detail is more useful than guessing from the outcome alone.
- IUC, smartcard or decoder number.
- Provider and exact bouquet or package.
- PayTavo delivery state and provider account balance.
- Decoder power, signal and displayed error code.
Step by step
Work through the existing transaction, account or installation in order. Keep the reference and result from each step before moving to the next.
- Review the delivered order and account identifier.
- Leave the correct decoder powered on with a stable signal.
- Use the TV provider’s official refresh channel.
- Escalate with the PayTavo reference and decoder error if channels remain absent.
Mistakes to avoid
These shortcuts often turn a traceable problem into a second payment, a lost evidence trail or a safety risk.
- Paying for another bouquet while the first is pending.
- Assuming a signal or dish fault is a payment problem.
- Choosing a similarly priced package without reading its channels and validity.
When to escalate
PayTavo can trace payment delivery. Decoder pairing, signal and provider-account restrictions may require the TV provider’s technical support.
Frequently asked
Should the decoder be on during reconnection?
Keeping the correct decoder powered with a usable signal can help it receive an entitlement refresh after payment.
Can a wrong bouquet be changed after payment?
It depends on the provider and delivery state. Review fixed-price package details carefully before confirming.