First confirm the alert is only a low-credit warning. Use the mute or alarm code published for the exact meter model, or recharge. Do not silence an unfamiliar fault, tamper, overload or heat warning.
Keypad codes vary by Mojec, Conlog, EDMI, Hexing and other models. A code copied from another brand can fail or change an unrelated setting.
The essentials
- The display message and remaining balance.
- Brand and model on the meter or CIU label.
- The official DisCo or manufacturer guide for that model.
- Any heat, smell, sparking, trip or tamper indicator.
What to check first
Start with the evidence already in front of you. A precise account, meter, product or safety detail is more useful than guessing from the outcome alone.
- The display message and remaining balance.
- Brand and model on the meter or CIU label.
- The official DisCo or manufacturer guide for that model.
- Any heat, smell, sparking, trip or tamper indicator.
Step by step
Work through the existing transaction, account or installation in order. Keep the reference and result from each step before moving to the next.
- Check the balance and identify the alarm type.
- Recharge if the alert is a genuine low-credit warning.
- Use only the documented mute command for the exact model.
- Report alarms that continue after adequate credit or show a fault state.
Mistakes to avoid
These shortcuts often turn a traceable problem into a second payment, a lost evidence trail or a safety risk.
- Opening the meter or disconnecting its alarm hardware.
- Entering a long list of random internet codes.
- Muting a warning accompanied by heat, smoke or repeated trips.
When to escalate
Send the serving DisCo the meter model, display message, balance and a short video of the alarm if it remains unexplained. Treat burning, arcing or exposed conductors as an emergency.
Frequently asked
Will muting the beeping restore electricity?
No. Muting changes the audible alert only. It does not add credit, clear a fault or reconnect a tripped meter.
Is there one mute code for every prepaid meter?
No. Codes differ by brand, model and distributor configuration. Match the instruction to the exact equipment.
Research sources
Official guidance, product information and public sources were reviewed on 27 July 2026.