Use only the transfer account generated inside the current checkout, send the exact amount within its validity window and return to the PayTavo screen while the payment is verified.
A transfer can arrive without being matched quickly if the amount, account or checkout session is wrong. Do not reuse an old temporary account unless it is explicitly assigned as a permanent wallet account.
The essentials
- Recipient bank and account generated for this checkout.
- Exact amount and expiry time.
- Your bank transfer status and reference.
- PayTavo payment and delivery status after transfer.
What to check first
Start with the evidence already in front of you. A precise account, meter, product or safety detail is more useful than guessing from the outcome alone.
- Recipient bank and account generated for this checkout.
- Exact amount and expiry time.
- Your bank transfer status and reference.
- PayTavo payment and delivery status after transfer.
Step by step
Work through the existing transaction, account or installation in order. Keep the reference and result from each step before moving to the next.
- Copy the account and amount from the active checkout.
- Confirm the displayed recipient before authorising the bank transfer.
- Send once and retain the bank reference.
- Return to PayTavo and follow the same transaction through delivery.
Mistakes to avoid
These shortcuts often turn a traceable problem into a second payment, a lost evidence trail or a safety risk.
- Reusing an expired one-time account.
- Rounding or combining multiple orders into one transfer.
- Making a second payment while verification is pending.
When to escalate
If the bank shows success but PayTavo has not matched it, send the PayTavo reference, bank reference, exact amount and time. Never send a PIN or OTP.
Frequently asked
Can I transfer a different amount?
Use the exact amount shown. A different amount may fail automated matching or leave the bill underfunded.
Can I reuse a checkout transfer account later?
Only if PayTavo explicitly identifies it as your permanent dedicated account. One-time checkout accounts can expire.