TV packages have similar names and different prices. The safest payment flow verifies the smartcard or IUC first, then presents available packages in clear categories.
The essentials
- Choose the correct TV provider.
- Enter the smartcard or IUC exactly as shown on the decoder account.
- Confirm the returned customer details.
- Select an available package and review its fixed price.
- Keep the payment reference until viewing is restored.
Find the decoder account number
Use the smartcard number, IUC or account identifier requested by the provider. Check the decoder menu, previous receipt or provider account if you are unsure.
Verify the subscriber before choosing a package
The billing system should return customer details. Stop if they do not match. This protects against renewing the wrong decoder account.
Choose an available package
Compare package names and prices in grouped categories instead of a long dropdown. Unavailable products should be removed or marked before payment—not after the charge.
Pay and confirm activation
Keep the decoder powered on while the subscription refreshes. If payment is confirmed but viewing does not return, check the transaction delivery status before repeating the purchase.
Frequently asked
What is the difference between a smartcard number and an IUC?
They are provider-specific identifiers for the decoder account. Use the exact identifier requested for DStv, GOtv or StarTimes.
Why is a TV package visible but unavailable?
Provider catalogues can change. A good payment service refreshes its plan catalogue and checks availability before collecting payment.
What if channels do not return after successful payment?
Keep the decoder on, confirm the account and package, check delivery status, and use the provider refresh or payment-platform support path with the transaction reference.