Online electricity payment should begin with the meter or account—not the card. Confirming the distribution company, meter type and customer details before payment prevents the most expensive mistakes.
The essentials
- Know whether the account is prepaid or postpaid.
- Select the distribution company serving the property.
- Verify the customer details returned for the meter or account.
- Review the amount, fee and total before paying.
- Keep the receipt and token after delivery.
Step 1: choose electricity and the correct distribution company
Select the DISCO that serves the property, not necessarily the state where you are currently located. If you are unsure, check an older bill or successful token receipt.
Step 2: select prepaid or postpaid
Prepaid purchases generate a token for a meter. Postpaid payments are applied to a billing account and normally return a receipt rather than a token.
Step 3: enter and verify the meter or account number
Check the customer name or address returned by the billing system. Stop if the identity does not match the property. Correcting the number before payment is much easier than tracing value sent to the wrong account.
Step 4: review the full total
Enter the purchase amount and inspect any platform fee before opening the payment step. The final units may also reflect tariff, VAT or meter debt shown on the delivered receipt.
Step 5: pay and follow delivery
After payment confirmation, remain on the transaction until delivery completes or a clear pending state appears. Save the reference. For prepaid meters, copy the delivered token and keep the receipt breakdown.
Frequently asked
Can I pay an electricity bill without creating an account?
Yes on platforms that support guest checkout, including PayTavo. You still need valid meter or account details and a contact route for the receipt or transaction update.
How do I know my electricity distribution company?
Check a previous bill, token receipt or the branding on your electricity account. The provider is tied to the property’s service area.
Why are my electricity units lower than expected?
Current tariff, VAT and outstanding meter debt can affect the unit calculation. Review the receipt breakdown from the electricity billing system.