Start with the transaction page or signed-in history, then check the delivery phone and email. Search by the payment reference, date, amount and meter number—never buy again just to obtain a receipt.
A token can be valid even when an SMS or email failed. The transaction record is the primary evidence and should retain the token or delivery result.
The essentials
- Transaction reference, amount and approximate time.
- Meter number and distributor.
- Phone and email used at checkout.
- Guest status link or signed-in transaction history.
What to check first
Start with the evidence already in front of you. A precise account, meter, product or safety detail is more useful than guessing from the outcome alone.
- Transaction reference, amount and approximate time.
- Meter number and distributor.
- Phone and email used at checkout.
- Guest status link or signed-in transaction history.
Step by step
Work through the existing transaction, account or installation in order. Keep the reference and result from each step before moving to the next.
- Open the original status link or account history.
- Find the matching meter, amount and date.
- Copy the token and save or print the receipt securely.
- Ask support to retrieve the existing result if it is missing.
Mistakes to avoid
These shortcuts often turn a traceable problem into a second payment, a lost evidence trail or a safety risk.
- Purchasing a second token to replace a missing SMS.
- Posting unused token digits publicly.
- Using only a bank debit as proof of which meter was paid.
When to escalate
Provide the transaction reference and bill details. Support should retrieve or trace the existing vending result rather than create a duplicate purchase.
Frequently asked
Can an electricity token be retrieved after SMS failure?
Yes, if the vending transaction completed. Check the status page, receipt, email or account history using the original reference.
Can I print a PayTavo receipt?
Use the transaction record or browser print function to save a PDF or print the delivered receipt. Keep it until the balance and token are confirmed.